Reservation - To ensure that you obtain the appointments you desire, please make reservations in advance. A credit card guarantee is required at the time of booking.
Spa guest should be 16 years of age or older. We regret that we are unable to provide services to guests accompanied by children.
Prices are subject to change without notice. If you are using a coupon, promotion code or Gift Certificate please mention it at the time of booking. Please keep in mind that discounts and any promotions can not be combined.
Check-in - Please arrive at least 10-15 minutes before your scheduled appointment. This will allow adequate time to fill out intake form (for first time clients), change and get ready for your treatment. Your appointment will start promptly at the scheduled time. Arriving late to your scheduled appointment will regrettably deprive you of valuable treatment time. To avoid delaying the next client, your treatment will end on time regardless of how late you begin.
Spa Etiquette -
Privacy: Please respect the privacy of our clients and their wish to experience personal renewal in complete tranquility.
Communicate: Please let your therapist know of any concerns, special needs, or questions prior to your treatment. Please always inform therapist if you are pregnant or taking any medications. During your treatment, let your therapist know if you feel any discomfort or would like special attention on a particular area.
Facilities - We encourage our clients to use our facilities (Sauna, Steam room, Jacuzzi and showers) before and/or after treatment. You are welcome to arrive as early as you wish before your appointment and to stay as long as you feel after your treatment. Our facilities are open 10.30am-9.30pm Mon-Fri and 10.30am-7.30pm Sat-Sun. Our Facilities are coed, please remember to bring a bathing suit.
Gratuities: Gratuities are welcome and are accepted in cash only. The recommended standard gratuity for spa services is 15%-20% of the regular price of the treatment received. However, the gratuity you leave is entirely based on your satisfaction. Small envelopes are available at the reception desk for all gratuities.
Cancellations - Please keep in mind that we do have 24 hours cancellation policy and no same day cancellation or rescheduling. A full price of the treatment will be charged to your credit card for appointments that are rescheduled or cancelled less than 24 hours.
Returns - All sales are final. We are unable to process any returns or reimburse any payment transactions or our spa series of treatment that were purchased.
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